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Fees and Policies

Advance reservations and the cancellation policy are necessary for the management of a small inn. Guests are responsible for payment of all nights reserved regardless of late arrival or early departure.

Complimentary Parking

Off-street parking is available to our guests.

Deposits, Refunds and Cancellations

A deposit equal to the room rate for one night is required. Confirmation will be sent upon receipt of deposit.

Cancellation Policy/ Early Departures Single Rooms

Cancellations must be made 72 hours prior to arrival. Guests who do not cancel within this time frame will be charged for a one-night stay with tax.

All charges for special request items, foods, flowers and extras requiring appointments will be charged at full rate upon all cancellations. The Esmeralda Inn & Restaurant requires time to properly prepare or acquire special request items therefore these items cannot be refunded once scheduled.

All packages require a 7 day cancellation period. 

Cancellation Policy/ Early Departures Multiple Rooms and/or Large Restaurant Groups

As a small Inn and Restaurant, reservations for multiple rooms or large numbers of Restaurant guests have a significant impact on our business. Therefore, we require a deposit, commiserate with the size of the group, at the time of the Reservation. Cancellations must be made 30 days prior to arrival. Guests who do not cancel within this time frame will forfeit the deposit. Early Departure: While we understand that a group’s itinerary can change, The Esmeralda cannot cancel or offer a refund for groups or to individuals who are a part of that group.

Gift Certificates

Gift Certificates are "pre-payments" and must be used before the expiration date. Gift Certificates are not refundable and some restrictions may apply. All gift certificates or promotional awards must be noted at time of reservation booking. Gift certificates or promotional awards not noted at the time the reservation is booked, may be denied at check in based on restrictions.

Credit Card Policy

The Esmeralda Inn accepts all major credit cards.

Additional Guests in Rooms

In order to maintain a high standard of quality, The Esmeralda requires that all room reservations be made using an accurate number of guests who will be staying in the room reserved. Reservations found to not be accurate at check-in, may be denied or an additional fee for extra guests added.

Room Configurations and Guests:

Rooms with one Queen or King size bed will accommodate up to two guests.

Rooms with two Queen beds will accommodate up to four guests.

All additional guests, if accepted by the Esmeralda, will be at an additional guest charge of $25.00 per person added to your nightly rate.

Check-in Time

Check-in time is 3p.m - 9p.m. and check out time is at 11:00 a.m. If late checkout is requested, there may be an additional fee. Early check-in (after 12:00 Noon) will be extended at no extra fee when available.

If you will be checking in after 9p.m., please call to make arrangements for your registration and key.

Guarantee Policy

The Esmeralda Inn cannot guarantee any room number or location, although we make every effort to grant special requests.

Pet Policy

The Esmeralda Inn is pet free. We all love our pets but in order to maintain a high level of room and facility quality, The Esmeralda Inn asks that you leave your pet in someone’s trusted care.

Smoking Policy

Our hotel is a smoke-free establishment. Smoking in a designated non-smoking area is subject to a $250 fumigation fee.

Lost Key Fee

A $25 lost key fee will be charged if the room key(s) are not returned at time of check out. This fee will be refunded upon return of the key.